Refund policy
REFUND POLICY
Last updated: September 3, 2026
OVERVIEW
We want customers to understand the return and refund conditions before purchasing.
TaoistPath offers both physical products and personalized digital experiences. Different return and refund rules apply to each type of purchase.
This Refund Policy does not limit consumer rights that cannot legally be excluded.
TaoistPath is operated by:
Suzhou Zhangliuer Trading Co., Ltd.
苏州市张刘儿贸易有限公司
Registered in Suzhou, Jiangsu, China
SECTION 1 — PHYSICAL-PRODUCT RETURNS
You may request a return of an eligible physical product within 30 days after delivery.
To qualify for a standard return, the product must normally be:
• Unused
• Unworn, except for a reasonable initial inspection
• Undamaged
• In its original condition
• Returned with the original packaging and included accessories
• Accompanied by information that allows us to identify the order
Do not return a product before contacting us and receiving return instructions.
The return address may be different from the address shown on the original shipping label. Products sent to an unauthorized address may not be accepted or processed.
SECTION 2 — HOW TO REQUEST A RETURN
Submit a return request through our Contact page.
Please include:
• Your full name
• The email address used for the purchase
• Your order number
• The product you wish to return
• The reason for the return
• Photographs where the product is damaged, defective, incorrect, or materially different from what was ordered
After reviewing the request, we will provide return instructions and the applicable return address if the return is eligible.
Submitting a request does not automatically mean that a return or refund has been approved.
SECTION 3 — STANDARD RETURN SHIPPING COSTS
For an eligible standard return based on personal preference, change of mind, size, or another reason not caused by our error, the customer is responsible for:
• Return shipping costs
• Any return customs charges
• Any carrier handling fees
• Safely packaging the returned product
• Obtaining proof of return shipment
Original shipping charges are generally non-refundable for a standard return.
We recommend using a trackable return method. We are not responsible for a return shipment that is lost before reaching the authorized return destination.
No restocking fee is charged for an eligible product returned in accordance with this policy.
SECTION 4 — DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
If a physical product arrives damaged, has a confirmed defect, or is different from the product ordered, contact us as soon as reasonably possible after delivery, preferably within seven days.
Please provide:
• Your order number
• A clear description of the problem
• Photographs of the product
• Photographs of the packaging
• A photograph of the shipping label where available
Do not discard the product or packaging until we have reviewed the request.
If the issue is confirmed, we may provide an appropriate resolution such as:
• A replacement
• A full or partial refund
• A refund of reasonable return shipping costs
• Another solution agreed with the customer
When the wrong product was sent, the product arrived damaged, or a product has a confirmed defect, TaoistPath will cover reasonable authorized return shipping costs where a return is required.
Normal variations in color, pattern, texture, dimensions, weight, bead count, surface details, or finish are not necessarily defects when they do not materially change the product’s overall design or intended use.
SECTION 5 — PRODUCTS THAT CANNOT BE RETURNED
The following items may not qualify for a standard return:
• Products returned more than 30 days after delivery
• Products showing significant wear or customer-caused damage
• Products altered, repaired, or modified after delivery
• Products missing substantial parts, packaging, or included accessories
• Products contaminated or returned in an unsafe condition
• Products sent to an unauthorized return address
• Digital products and personalized services, except as described below
This section does not affect rights or remedies that cannot legally be excluded.
SECTION 6 — EXCHANGES
We do not guarantee direct product exchanges.
Where appropriate, we may ask the customer to return the original eligible product and place a separate order for the preferred item.
If the wrong product was sent or a confirmed defect exists, we may arrange a replacement without requiring a separate purchase.
Contact us before sending any product back.
SECTION 7 — ORDER CANCELLATIONS
Contact us as soon as possible if you wish to cancel an order.
PHYSICAL PRODUCTS
A physical-product order may be cancelled before processing or shipment has begun.
Once processing or shipment has begun, cancellation may no longer be possible. The customer may need to receive the product and request a return under this policy.
PERSONALIZED DIGITAL PRODUCTS
A personalized digital order may be cancelled before personalized work has begun.
Personalized work generally begins after:
• Payment has been confirmed; and
• All information reasonably required to prepare the product has been received
Once personalized work has begun, cancellation or refund based solely on change of mind may no longer be available, except where required by applicable law.
SECTION 8 — PERSONALIZED DIGITAL PRODUCTS AND SERVICES
Personalized digital products and written services are created specifically for the individual customer.
These products may include:
• Personalized Taoist Life Reflection
• Personalized Color Reflection Wallpaper
• One Field Consultation
• Other personalized written or visual digital experiences described on the applicable product page
A cancellation or refund request may be considered before personalized work has begun.
Once personalized work has begun or the completed digital product has been delivered, the purchase is generally non-refundable, except:
• Where required by applicable law
• Where the wrong digital product was delivered
• Where the delivered file cannot reasonably be accessed because of an error on our part
• Where the product is materially incomplete compared with the applicable product description
• Where we determine that another resolution is appropriate
Dissatisfaction based only on personal interpretation, subjective preference, or the absence of an expected life outcome does not ordinarily qualify for a refund.
Personalized experiences do not predict or guarantee luck, protection, wealth, health, relationships, career results, emotional outcomes, future events, or any other particular result.
SECTION 9 — DIGITAL DELIVERY PROBLEMS
If you do not receive a digital product within the stated preparation period, please:
• Check your spam or junk folder
• Confirm that the email address supplied with the order was correct
• Contact us through the Contact page
• Include the order number and email address used during checkout
If delivery failed because of an incorrect email address supplied by the customer, we will make reasonable efforts to resend the product after the correct address is provided.
If a digital file is damaged, incomplete, or cannot be opened because of an error on our part, we may resend, correct, or replace the file before considering a refund.
SECTION 10 — RETURN INSPECTION
After an authorized physical return is received, we will inspect the product and confirm whether the return meets the conditions in this policy.
Inspection is normally completed within five business days after the return is received.
We will notify the customer of the decision using the email address associated with the order or return request.
A refund may be reduced or declined where permitted by law if the returned product:
• Has been used beyond reasonable inspection
• Has been damaged after delivery
• Is missing significant parts or accessories
• Is not the product originally supplied
• Does not otherwise satisfy the authorized return conditions
SECTION 11 — REFUND METHOD AND TIMING
Approved refunds are issued to the original payment method whenever possible.
We normally initiate an approved refund within five business days after approval.
The time required for the refund to appear in the customer’s account depends on the payment provider, card issuer, bank, currency, and country. Additional processing time may be required by the financial institution.
We do not control the processing period after a refund has been submitted to the payment provider.
If the original payment method is unavailable, we will determine an appropriate lawful alternative.
SECTION 12 — SHIPPING CHARGES
Original shipping charges are generally non-refundable for standard returns based on change of mind or personal preference.
Original standard shipping charges may be refunded where:
• We cancelled the complete order before shipment
• The complete order was sent incorrectly
• The complete order arrived damaged or had a confirmed material defect
• Applicable law requires the shipping charge to be refunded
Customs duties, import taxes, brokerage fees, currency-conversion costs, and charges paid directly to third parties are not normally refundable by TaoistPath.
Customers may need to contact the relevant authority or service provider concerning those charges.
SECTION 13 — FREE-SHIPPING ORDERS
A qualifying order that received free standard shipping may still be returned if it meets the conditions in this policy.
For an eligible standard return, the refund will normally be based on the approved returned product price. No separate outbound shipping amount will be refunded when no shipping charge was paid.
The customer remains responsible for standard return shipping costs unless the return resulted from an incorrect, damaged, or confirmed defective product.
SECTION 14 — PARTIAL REFUNDS
Where permitted by law, a partial refund may be offered when:
• Only part of an order is returned
• A customer agrees to keep a product with a minor confirmed issue
• A returned product has lost value because of handling beyond reasonable inspection
• Part of a digital product is materially incomplete and correction is not reasonably possible
• Another partial resolution is agreed with the customer
We will explain the basis of any proposed partial refund before it is processed.
SECTION 15 — LOST OR SIGNIFICANTLY DELAYED SHIPMENTS
Delivery estimates are not guarantees.
Customs processing, carrier disruptions, public holidays, weather, remote destinations, or other events outside our control may cause delays.
If tracking indicates that a shipment may be lost or significantly delayed, contact us through the Contact page.
We will review the available tracking information and may contact the carrier or logistics provider.
Where a shipment is confirmed lost, we may offer a replacement, refund, or another appropriate resolution.
SECTION 16 — DUPLICATE OR UNAUTHORIZED ORDERS
If you believe that an order was duplicated or placed without authorization, contact us promptly through the Contact page.
We may request reasonable information to identify the transaction and prevent unauthorized disclosure.
Payment fraud and unauthorized transactions may also be investigated by the applicable payment provider or financial institution.
SECTION 17 — CHARGEBACKS AND PAYMENT DISPUTES
If you believe there is a problem with an order, we encourage you to contact us first so that we can attempt to resolve the issue promptly.
This does not prevent you from exercising lawful rights available through your payment provider or financial institution.
We may provide order confirmations, delivery records, correspondence, questionnaire-submission records, and other relevant transaction information to payment providers when responding to a payment dispute.
Personal information used for dispute handling will be processed in accordance with our Privacy Policy.
SECTION 18 — CONSUMER RIGHTS
Nothing in this Refund Policy limits mandatory cancellation, return, refund, repair, replacement, or other consumer rights that apply under the laws of the customer’s country or region.
Where applicable law provides greater protection than this policy, the applicable legal requirement will control.
SECTION 19 — CONTACT
To request a cancellation, return, replacement, or refund, submit the form on our Contact page.
Please include a valid email address and the relevant order number.
We aim to respond within two business days.
Store operator:
Suzhou Zhangliuer Trading Co., Ltd.
苏州市张刘儿贸易有限公司
Registered in Suzhou, Jiangsu, China